Patient Centered Medical Home

There Is No Place Like Home

What Is A Patient Centered Medical Home - Watch a video!On March 24, 2010, Wilkins Family Medicine was awarded a Recognized – Level 2 Status for Physician Practice Connections – Patient Centered Medical Home (PPC-PCMH) by the National Committee for Quality Assurance (NCQA). As a result, our practice now functions as a Patient-Centered Medical Home (PCMH). This recognition separates Wilkins Family Medicine from traditional primary care offices in many ways, but most noticeably in the access, coordination and delivery of care, engagement of the patient, team-based approach to provider involvement and utilization of disease registries.

A “medical home” is not a house, hospital or other building; rather, it is a unique health care setting that facilitates partnerships between individual patients and their personal physicians, and when appropriate, the patient’s family. In a medical home model, primary care clinicians and allied professionals provide conventional diagnostic and therapeutic services, as well as coordination of care for patients that require services not available in primary care settings. The primary care clinicians serve as advocates for their patients and are responsible for coordinating their care, thus averting unnecessary tests and procedures, hospital admissions and avoidable complications.

What this means for you is a transformed primary care experience that is keeps you well and helps you take the first steps towards realizing the energy, mobility and independence that comes from a high-health status.


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Triage Protocol / Medical Disclaimer: If you think you have a medical emergency, immediately. Do not rely on electronic communications or communication through this website for immediate, urgent medical needs. This website is not designed to facilitate medical emergencies. If it is after-hours, and you have a medical issue that cannot wait until normal business hours, please call our main number (919-571-6465) and follow the prompts to speak to the provider on call. This website does not provide medical advice.


Stewardship

A steward takes care of something that belongs to someone else. The health of our patient’s belongs to them, not us. Thus, when we care to the health of a patient we accept a huge responsibility and must put their best interests first. We hold ourselves to the single standard of stewardship for the best interests of the patients we serve, even if it appears to run counter to our own.

Competence

Every person is entitled to excellent medical care and should expect their healthcare providers to possess global experience, expertise and judgment. We demand our providers to provide competent advice and responsible treatment. Equally, they should expect the support staff—both clinical and administrative—to be credible and consistent.

Character

Trust is one of the missing elements in our healthcare system; yet, data continues to support the fact that those individuals who trust their healthcare provider achieve better outcomes. We promote candor, believe there is power in speaking the unvarnished truth and proceed as if "in the sunshine." Our patients deserve nothing less than absolute trustworthiness.

Compassion

Compassion simply refers to the caring shown by the provider and staff towards the patient. Our patients are not here to serve us; rather we have entered the practice of medicine and delivery of care to serve them. When we hire people to work at Wilkins Family Medicine, we first and foremost look for those who have a "Servant's Heart." At the end of the day, the differentiator is the 'heart.'